A player I know closed his High Flyer Casino account in March to force a break from slots. When he came back in July, his balance history was there but his 12,000 loyalty points and Gold tier status were gone. The support agent was polite and clear: closure is final, and loyalty balances do not survive it. If you are thinking about stepping away for a while, the lesson is worth the two minutes it takes to read.

What happened when a Canadian player closed his High Flyer account

He had been playing for about 14 months, mostly Pragmatic Play and Hacksaw Gaming titles, and had built up 12,000 points through regular deposits and slot play. He was not a high roller. His average deposit was around C$60, and he used Interac every time. The points had accumulated slowly, and at his tier he was getting faster withdrawals and a slightly better cashback rate on Mondays.

He requested closure through live chat, citing a need to step back. The agent processed it the same day. No one asked whether he wanted a temporary freeze or a dormancy period. That is the part that stings. High Flyer Casino is licensed by AGCO and iGaming Ontario under licence OPIG1241860 and operated by Ellipse Entertainment Limited, and like most Ontario-licensed operators, its terms treat account closure as a terminal event for promotional balances. When he reopened in July, the account was new in every way that mattered: no points, no tier, no accumulated progress toward the next reward.

To be fair to the operator, the terms were there. Loyalty points are promotional credits, not cash, and Ontario casinos generally wipe them on closure. The gap is in how the option is presented. Closure and dormancy are two different requests, and only one of them preserves your standing.

The checklist for taking a break without losing your progress

If you are stepping away from High Flyer Casino Canada for a few weeks or months and you intend to come back, treat the request as a pause, not an exit. Here is the sequence that protects your points and your tier.

• Ask for “dormancy” or a “temporary account freeze” by name. Say explicitly that you do not want the account closed. Get the agent to confirm in writing that your loyalty points and tier will be preserved.
• Check the dormancy window before you commit. Most Ontario operators will hold an account in a dormant state for a set period, often 6 to 12 months, before it is archived. Ask what happens at the end of that period.
• Withdraw any cash balance first. A dormant account is not the same as a closed one, but a pending withdrawal can complicate the freeze. Clear it, then pause.
• If you have already closed and want to reopen, contact support before creating a new account. Reopening the original record is sometimes possible, and it is the only route that might restore points at the operator’s discretion.
• If you are closing for good, spend your points first. Redeem whatever the loyalty shop offers before the closure request goes through. Points left on the table are gone.

The dormancy option is not advertised on the site. You have to ask for it. https://highflyer-online.com/ offers additional context worth reviewing. That is true at most Ontario casinos, not just this one, and it is the single most useful thing to know before you hit the close button.

There is a second reason to ask rather than assume. High Flyer Casino offers 320 free spins across the first three deposits, and those spins carry 1x playthrough on spin winnings. If you close and reopen, you are a new customer again as far as the system is concerned, and the welcome package terms apply fresh. Some players see that as a bonus. Most do not, because they lose more in points and tier perks than they gain in spins. Weigh it honestly before you decide which path you want.

One more practical note: the operator does not offer live dealer tables or an app, so there is no app-level pause button to reach for. Everything runs through the browser and through support. That makes the chat conversation the only lever you have, which is why the wording matters so much.

What the rest of the account looks like if you do come back

For context on what a returning player is working with, High Flyer Casino has a minimum deposit of C$20 and supports Interac, iDebit, instaDebit, Visa, Mastercard, Paysafecard and Skrill. The slot lobby runs over 80 exclusive titles alongside games from Pragmatic Play, Hacksaw Gaming, RubyPlay, Games Global, Playson, Wazdan and Relax Gaming. Weekly cashback pays up to 10% on Mondays, and the BB Shop bonus bucks system is where loyalty points get spent. The site holds a Trustpilot score of 4.0, which is respectable for an Ontario-focused brand.

None of that changes the core point. The account is worth keeping in good standing if you plan to return, and dormancy is how you do that. A 12,000-point loss on a mid-tier account is not catastrophic, but it is avoidable, and the fix costs nothing but a sentence in a chat window.

Before you request anything, open the loyalty section and screenshot your points balance and tier. Then start a chat, ask for dormancy by name, and confirm the preservation terms in writing. If the agent offers closure instead, decline and ask for a supervisor. If you have already closed and lost your points, ask support whether a goodwill reinstatement is possible; some operators will restore a portion for a returning player, though none are obliged to. Finally, check the current High Flyer Casino bonus terms and any High Flyer Casino promo code you plan to use on return, because the welcome offer resets with a new account and the playthrough rules apply from zero. A two-minute conversation now beats a four-month rebuild later.